Service Maintenance Contracts:
As a Digital Imaging Specialist I wanted to provide you with some thoughts on maintaining a service contract on your imaging equipment. I have many customers who have expressed to me feelings on both sides so I wanted to share some of them with you. I know during these tough times you may feel that service coverage is something that you can do without. My overall experience has been that customers have gained a greater sense of confidence, productivity and cost effectiveness when they maintain a contract. These are some things to consider when you don't have a contract.
What if my machine breaks down? Can I afford to repair it?
I haven't budgeted for this expense. 
The machine is still running I'll just ignore that noise, the machine is still makes copies (Could be a major expense waiting to happen?).
I'll just buy a new machine instead. Office quality machines last many years if taken care of properly and are low cost per page as opposed to machines purchased at a retail outlet that are more designed for home use and are basically disposable. Not good for our landfills and tend to be very high cost per page. Ouch.... those supplies!
It's also hard to know when to replace a machine that does not have a service contract. "Ok just one more repair then I'll replace it". Very stressful and can be quite costly.
Most items we buy today offer an extended service contract. Most of those items are not used as heavily as a copier and aren't as mechanical in design. In most cases you probably don't need a contract but in the case of a copier in the long run it's a good business decision. See the following link: http://www.businesstown.com/turnaround/article4.asp
These machines are vital to our day to day operation and we have enough things to concern ourselves with without having to worry about our imaging equipment and if it's going to hold up and can I afford the expense to repair it. Having a service contract and a company like Advanced Copy Technologies that stands behind that equipment ensures a much more productive operation..... Maybe I'll print a copy of this!
Thanks for listening and I hope this has helped